To keep our costs down and ensure you and schools benefit from lower prices we do not accept returns except where the basis of the return is covered by the Consumers Guarantees Act or Fair Trading Act. So when you’re entering the quantities of your purchase into the line item on the order form, please take a second to run your eye over the order form for any slips of the finger before submitting because once you’ve submitted it, it’s too late!!
Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for ThinkGames Ltd. In the event that goods sold are not of good quality or are faulty, we have the right to repair, replace or a refund you for the product.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act.
Approx delivery time will be within 7-14 days from receipt of payment
How to return a product:
If you think that you have a valid reason to return under the policies described above please contact us before sending your order back to us as the processes we use are different depending upon your situation. If you don’t contact us first it could delay your request or result in your claim being rejected. In all cases proof of purchase will be necessary to process your request.
Change to orders
Unfortunately, once you've submitted your order and payment has been accepted we can't make any changes to it – that includes quantities and address details. It's not that we don’t want to, but our own internal ordering process is designed to minimise stock holding requirements so that we can pass on the savings to customers.
Out of Stock and Backorders
While we do everything we can to make sure all orders can be fulfilled, there may be occasions due to unforeseen circumstances where we are unable to fulfil your order immediately. If this should occur we will contact you and offer either a ThinkGames credit for the value of your purchase or your order can remain on backorder until the product(s) become available.